1. Information on the Collection of Personal Data
1.1 Personal Data. We collect personal data (name, address, email, etc.) when you use our website, register an account, or make a purchase. This data is processed in accordance with applicable data protection laws including the GDPR.
1.2 Data Controller. PetAI Tech Global is the data controller for personal data collected through this website. You can contact us at [email protected].
2. Data We Collect Automatically
When you visit our site, we automatically collect: IP address, browser type, operating system, pages visited, date and time of access. This data is used for site operation, security, and analytics.
3. How We Use Your Data
We use your data to process orders, communicate with you, improve our services, and comply with legal obligations. We do not sell your personal data to third parties.
- Order processing and fulfillment
- Customer support and communication
- Service improvement and analytics
- Legal and regulatory compliance
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are required for site functionality. Analytics and marketing cookies are used only with your consent. You can manage cookie preferences through your browser settings.
5. Data Sharing
We share data with trusted service providers (payment processors, shipping companies, analytics providers) only as necessary to fulfill orders and operate our business. These providers are contractually bound to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order-related data may be retained for up to 10 years to comply with tax and legal obligations.
7. Your Rights
Under GDPR and applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Port your data to another service
- Restrict or object to processing
To exercise these rights, contact us at [email protected].
8. Contact
PetAI Tech Global
Building 117, Liantang No.1 Industrial Zone, Luohu District, Shenzhen City, Guangdong Province, China
[email protected]