1. Information on the Collection of Personal Data
1.1 Personal Data. We collect personal data (name, company, email address, phone number, and the content of your message) when you submit an inquiry, use the contact form, email us, or message us on WhatsApp. This data is processed in accordance with applicable data protection laws including the GDPR.
1.2 Data Controller. PetAI Tech Global is the data controller for personal data collected through this website. You can contact us at [email protected].
2. Data We Collect Automatically
When you visit our site, we automatically collect: IP address, browser type, operating system, pages visited, date and time of access. This data is used for site operation, security, and analytics.
3. How We Use Your Data
We use your data to handle your inquiries, prepare quotations, coordinate orders and shipments, and comply with legal obligations. We do not sell your personal data to third parties.
- Inquiry handling and quotation preparation
- Order coordination and shipment updates
- Communication with you about your requests
- Legal and regulatory compliance
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are required for site functionality. Analytics and marketing cookies are used only with your consent. You can manage cookie preferences through your browser settings.
5. Data Sharing
We share data with trusted service providers (email delivery services, analytics providers, and logistics partners) only as necessary to respond to your inquiries and operate our business. Where an order is placed, relevant details may be shared with the supplying factory and the logistics carrier to fulfil that order. These providers are contractually bound to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order- and contract-related data may be retained for up to 10 years to comply with tax and legal obligations.
7. Your Rights
Under GDPR and applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Port your data to another service
- Restrict or object to processing
To exercise these rights, contact us at [email protected].
8. Contact
PetAI Tech Global
Shenzhen, Guangdong, China
[email protected]